Looking for a Solution Architect, Healthcare who will partner with customers, internal UKG team and 3rd parties to craft scalable, flexible and resilient software solutions that address customer business problems and accelerate the adoption of UKG Solutions. They will serve as a trusted customer advocate, helping organizations understand best practices around system use, adoption, integration and customization (through API’s, integrations, reports, workflows etc.) for specific business processes and outcomes.
Specific Duties And Responsibilities Include
Preparation of analysis of business processes, including client interviews, current flow validation and development of automated flow charts detailing process steps, hand offs and decision points
Customize, integrate and implement UKG systems in public clouds, and building web, mobile and report frontends using the latest toolsets
Providing technical strategy in implementing UKG applications to customers, answering questions on function and usage of product
Serving as primary support liaison between UKG and the customer, conveying customer feedback to product development staff to enhance innovation and support trends
Providing consultative and technical support to partner development teams through working on projects, mentorship and in-house education
Maintaining a high level of enterprise competence, coordinating development and assignments as well as identifying, capturing and sharing expertise
Providing both pre-sales and service support where domain or product expertise does not exist within the organization
Develop solution strategies for business specific needs
Bachelor’s degree (or equivalent degree) in an appropriate discipline and at least 8 years of experience as a Software / Solution Consultant or Architect
Experience Must Include 5 Years Of
Proven experience in Healthcare industry in clinical, operational or software support
Experience in UKG solutions or similar alternative solutions
Expertise in a minimum of 3 of the following products:
Solution architecture, development, and implementation experience
Strong Consulting Skills
Strong strategic thinking and visionary skills
Evaluation and investigation of issues and code defects across all levels of the application stack, from database to browser
Implementing project customizations & configurations and proposing software modification to adapt to business change
Ability to collaborate with clients, identify engagement follow-on opportunities, and have a strong desire to succeed and deliver
Ability and Willingness to mentor/coach
Ability to manage specific tasks to completion with minimal direction
Solid interpersonal skills to interface with co-workers and customers.
Flexible work schedule to accommodate working with stakeholders in multiple time zones
Excellent verbal and written communication skills.
Nice To Have
HRIS/HCM Experience – configuration or alike.
Project management and direct customer communications
6 Sigma certification
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination Provision. UKG participates in E-Verify. View the E-Verify posters here.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.