Client Success Superstar for B2B Digital Marketing Agency Wanted (Remote)
Intermediate ( 3 - 5 years )
Powered by Search
Chief Marketing Officer (CMO)
Competitive Compensation, Weeks Paid
Client Success Superstar for B2B Digital Marketing Agency Wanted (Remote)
We’re on a mission to make B2B SaaS companies unstoppable and need your help!
We’re growing 8-10% every month by partnering with the world’s best technology and B2B SaaS companies.
Our playbooks for working ‘in’ the client’s business deliver proven predictable growth. But, we’re falling short on helping client executives work better ‘on’ their business, with a goal of continuing to be a better and more deep-seated trusted advisor.
This is where you come in.
As Director of Client Success, you’ll be at the forefront of building, nurturing, and influencing relationships with executive stakeholders on our client's teams. You'll solve critical business problems such as:
Helping the client navigate internal regime changes and proactively engage Powered by Search to develop effective 30-60-90 onboarding plans and mandates to accelerate marketing outcomes.
Developing frequent & highly engaged, in-depth, and impactful dialogue with our clients’ management, senior leadership, and VC and PE partners to drive their marketing priorities forward.
Connecting them with more solutions that we can help them holistically with and also introduce them to our large network within the B2B SaaS ecosystem.
We are a remote-first team that's known to be a trusted advisor to B2B Technology & SaaS Companies who want to grow faster.
Our mission at Powered by Search is to help B2B SaaS companies become unstoppable. We do this by growing and scaling their demos, trials, and sales on demand with the world’s best demand generation talent and playbook, the Predictable Growth Method.
You are the missing piece we are looking for. Together with our team, you’ll drive executive stakeholder relationships with our entire portfolio of clients and help us achieve our 3-year LTV target for client retention.
This is The Right Role For You If…
You’re a career client success or relationship management leader with a proven track record of nurturing executive stakeholder relationships on enterprise teams.
You’re a former B2B SaaS marketing executive turned business consultant.
You’ve worked in B2B account management or sales but were energized by relationship building versus closing deals and sharing deliverables.
To be successful in this role, you’ll bring demonstrated success in growing and protecting executive client relationships at a trusted advisor level, and managing account retention for consultative professional services industries.
You’re widely considered by your peers, clients, and stakeholders as a person of influence.
You get excited for real-time conversations with executives. You proactively deliver timely messages, escalations, & celebrations to stay front-of mind.
You have a proven track record of growing and retaining client relationships with executives as their trusted advisor. You help them feel clear, confident, and accountable in their own sense of progress and performance, and guide decision making in their best interest, even when facing resistance.
You have excellent executive presence and naturally develop rapport. You’re a strong listener, and are able to ask tough questions and handle the nuances of communicating effectively with marketing executives. You say what you’re thinking and are objective with your feedback, seeking the truth in every conversation.
You are business savvy, meaning you take the time to understand your client’s market, their customer, and their business so you deliver impactful guidance.
You have excellent written and verbal skills, and are a great communicator in every medium. You have a strong ability to craft succinct and enticing emails that get quick responses from executives.
You are proficient at creating and leading strong narratives, presentations, and in-person meetings. You’re excellent at speaking to individuals and groups to capture their imagination and visualize your concepts.
You command authority naturally as a facilitator of conversations, and have a track record of reducing pressure, noise ,and overwhelm.
We are the Trusted Advisor for the demand generation and growth of companies like Clickfunnels, PointClickCare, Clio, and many other B2B software companies doing between $5M to $50M+ annually.
And we care more about your values and intelligence than your experience. We value more of what you do than what you say you’ll do.
Are committed to creating a team dynamic that creates empowerment rather than entitlement.
Are one of the few independent digital strategy agencies globally with deep subject matter expertise in B2B and SaaS Marketing
Specialize in SEO, Paid Media, Facebook Ads, and Content Strategy and Marketing Automation including being a Google Premier Partner, Facebook Marketing Partner, Bing Ads Premier Partner, and Hubspot Gold Partner.
We really care about our team. We are rated 4.6/5 Glassdoor Rating with a 96% approval rating.
This role has enormous exposure and will amplify your career. You’ll speak with high-level decision-makers from some of the largest B2B SaaS companies in the world!
Day-to-day, you’ll bridge the gap between our account teams working ‘in’ the client’s business and executive stakeholders working ‘on’ the business by frequently meeting with client decision makers and check signers to discuss their priorities, their work, and their life. You will use Zoom and be on video with your prospects every time.
Every 2 weeks, you will send check signers a brief video of a high-level scorecard and progress update at the 10,000 ft level to celebrate wins, champion our point of contact to their boss, and occasionally share cursory documents being shown as artifacts of progress.
On a monthly basis, you will plan and facilitate mastermind webinars where executive stakeholders across our client portfolio can brainstorm on common challenges, get to know each other, and foster a community.
On a quarterly basis, you will leverage the Powered by Search promise (an agreement with all clients when beginning a program) to generate high-quality referrals for our growth advisor team to develop into potential new business.
You’ll proactively conduct ad hoc outreach and manage Powered by Search’s gifting process to deliver carefully researched and personally meaningful things to client executives so they know they’re top of mind, and to celebrate their milestones (i.e. birthdays, anniversaries, funding rounds).
Occasionally, you’ll be expected to travel to meet check signers in-person at their home cities or at conferences to nurture relationships. You will also have the opportunity at conferences to speak, and acquire clients.
As new stakeholders join client teams you will be responsible for welcoming, orienting, and integrating them into our ongoing partnership. This includes getting clarity on their 30-60-90 day plans, and demonstrating how we can be useful to them in making their work easier, their reputation better, and them more of a lynchpin to their organization.
You’ll work collaboratively with our VP of Operations and Delivery teams to ensure overall service quality, client satisfaction, and maintain proactive notifications of progress & performance to client executives.
Reporting to the CEO, you will be expected to:
Develop and nurture relationships with executive stakeholders on client teams as their trusted advisor. They know you, like you, and trust you.
Demonstrably contribute an increase in client LTV to an average of 3 years.
Deliver WOW outcomes in every interaction so that our internal measurement of client relationship status across our entire portfolio is >90% ‘green,’ and NPS is >60.
Acquire high-quality referrals at a success rate of 5% of total client portfolio per quarter to support company growth targets.
Adequately plan for client exits (vs. being surprised) so that we can adapt our retention strategies, and plan for our resourcing properly.
Perks & Benefits
This role is Remote (servicing clients primarily in EST/CST/PST)
We offer competitive compensation and quarterly bonuses
You do not need to become a manager in the company to move up in compensation and role/title.
Comprehensive health, dental, and eye care (for Canadian employees)
5 weeks paid time off (for everyone!)
Casual dress code
Paid training (school, events, conferences)
What to Expect When You Apply
You'll immediately hear back from us with an invitation to complete a short (and fun!) introductory video to showcase how you show up on video.
You’ll also be asked to complete a DISC assessment that will help us understand your personality and selling style.
If we feel like there’s a fit, a member of our team will be in touch to schedule a 15-minute Zoom video call. This is so we can learn more about your interest in the role, answer any of your questions, and discuss next steps for additional interviews with the team.
At Powered by Search, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Diversity of thought and skills combined with passion is a key to innovation and excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.