Account Manager
LAST UPDATED 13 Sep 2022
11666 active jobs

The role of account managers


Account managers take care of diverse portfolios that illustrate customer needs and requests. They develop long-term, positive rapport with clients and support their business ventures. Account managers also share novel sales opportunities to clients when these arise. 

Working hand-in-hand with business objectives, account managers comprise unique finance jobs in Malta or elsewhere, due to their role in maintaining long-standing relations with clients and enhancing company profitability. They prepare sales reports and present these to relevant stakeholders and executives, whilst addressing any queries raised by existing clients. Such a collaborative on-site or remote career necessitates further interactions within internal teams.


The demand for account managers


As all organisations are consistently looking for ways to improve their operations and increase revenue, it’s no wonder that a job like account management is on the rise. This is because account managers ensure sales opportunities are available and discussed clearly among clients, as well as maintaining positive relations with these individuals that assists their use of existing products or services. 

Additionally, account managers are responsible for overseeing internal departments and determining whether these are actively working toward meeting the needs of clients and customers. Managers handle any customer support request, including complaints, business solutions, and other potential business avenues. Ensuring a positive lifecycle among consumer experiences is an invaluable skill to any company, meaning such a finance job in Malta or elsewhere will remain in demand long-term.


Duties and responsibilities of account managers


What’s inviting about the role of account management is that individuals can arise from diverse backgrounds and work experience. If you’ve experience working with clients and communicating with consumers, this is a job worth exploring. Ideally, you’re someone who is comfortable meeting sales targets and collaborate with various internal operations to meet these.

With the above in mind, the duties and responsibilities of account managers are increasingly dynamic. Like all finance jobs, these differ according to the size of an organisation and their available resources. Nevertheless, common responsibilities of account managers include:

  • Act as the main contact point for consumers requiring assistance on account management,
  • Build and develop long-term client relationships,
  • Present sales opportunities and use these to negotiate contracts successfully,
  • Act as an advisor for certain accounts,
  • Be a point of reference for account management duties to stakeholders and sponsors,
  • Produce sales reports and present these to relevant executives,
  • Identify areas of improvement regarding sales and operations,
  • Forecast account trends and analytics,
  • Work closely with internal teams such as sales to generate meaningful and usable insights, and
  • Work to resolve any challenges that arise from clients or customers.

Ultimately, a successful account manager is one who understands business trends and can clearly communicate these to diverse internal and external personnel. Their role is financial as it is interpersonal, making this finance job dynamic by nature and rewarding in terms of building long-term, meaningful relationships with others.


Salary expectations 


The demand for account managers is rapidly increasing, leading the career with fast-paced growth capabilities alongside impressive salary raises. The Castille Salary Survey is based on the average gross basic salary ranges we have seen offered in the local market over the last 12 months. This survey is updated quarterly, remaining representative of current market trends.  

For example, account managers can expect a salary that ranges from €32,000 to €35,000 euros. It is worth consulting with our salary survey for further insights into jobs in Malta. 

For a global perspective, it is worth keeping in mind that sources vary and are subject to change with time. Considering these variances, salaries for account manager jobs consistently reflect an average salary ranging from $35,000 to $65,000 a year. These numbers vary according to level of experience, specialisation, and other associated living costs. 


Education and qualifications of account managers


Account managers represent diverse backgrounds and qualifications. Typically, applicants earn a bachelor’s degree in business, marketing, communications, or in similar disciplines. Before actualising the account manager role, individuals pursue entry-level jobs in customer service roles to practice and develop their interpersonal skills. 

In terms of additional qualifications, there are other resources available in case applicants do not attain a bachelor’s degree. These will depend on your locality among other considerations, but it’s worth exploring what options are available to you. Once you’ve received the necessary qualifications and begin your career as an account manager, you can look toward a promising career path with benefits received as a senior account manager or director.


Trending technologies and skill sets 


As mentioned throughout this article, one of the most important skills an account manager can hold is communication. This includes written and verbal communication, among other interpersonal qualities, that enhances the quality of relationships had with clients. Other integral skills of account managers are:

  • Presentation skills, especially when preparing sales reports and similar insights to stakeholders,
  • Technical skills relating to customer relationship management (CRM) software such as Salesforce, and applications like Microsoft Office and Excel,
  • Problem-solving skills to support and successfully address any account management needs or queries,
  • Organisation skills to manage a portfolio of diverse clients, and
  • Sales and negotiation skills to close diverse business deals and contracts.

Whilst the above technical skills can take some independent practice, interpersonal and organisation skills can be quickly acquired through relevant work experience that prioritises client-facing communications. Maintain a solutions-oriented attitude to best support clients and retain a positive reputation among external professionals. Account managers represent rewarding finance jobs in that their sales expertise can support internal and external parties of a business.


Career path of an account manager


Account managers can work across business environments and industries, including a work from home job. As their tools and platforms are available digitally, account managers are increasingly working remote jobs. They work closely alongside internal departments and with sales teams to develop successful strategies that support account management needs.

To successfully pursue an on-site or remote career as an account manager, it’s important to seek relevant work experience early on. These can include similar finance jobs such as in sales, customer support, among others. Earn the necessary qualifications and work to develop your interpersonal and technical skills. Then, you’re able to begin applying to jobs in Malta or elsewhere in the hops of successfully attaining the account manager role and work your way towards higher levels of seniority.


Begin your account manager career with Castille 


Now that you’ve critically assessed what working as an account manager is about and whether it is right for you, you are able to kickstart your career in this ever-growing field. As technology and the workforce continues to rapidly advance, the role of an account manager remains a career suitable for the long-haul.

Account Manager
Account Management
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Accountants handle business transactions of an organisation, including conducting financial statements and reports on company performance for management regularly.